Wholesale web sites focus on businesses and operate on a low margin of profit. Return requests are rare in wholesale and generally result in a loss on the transaction. For that reason, most wholesalers have a strict return policy. Our policy is that any returns must be back to us within 14 days of the delivery date, in their original packaging and original condition suitable for resale. There is a 25% restocking fee to help cover the expense of processing return items. Some customers received free freight or discounts because of their volume. If the returns cause the net sale to fall below the amount needed for these benefits, the freight or discount would also be deducted. There is no allowance for freight. If you are going to make a return call or email to get a Return Authorization number that is needed for a return to be accepted. Returns without an authorization number or received after 14 days will be charged a 50% restocking fee. No returns are accepted after 30 days.

To make a return, do the following:

Call (318) 549-3363 or email sales@awnol.com to get a RA#.

Itemize the all items that you are returning before calling.

Put the RA# on the outside of the box and a copy of the invoice on the inside of the box with the credit card number that you want credited.

Return the items to us within 14 days in their original condition and original packaging, suitable for resale.

Damages:
All merchandise is checked in our warehouse when received from the manufacturer and checked 2 more times before shipping. For this reason, it is very rare that a damaged item is ever included in a shipment. There are very few incidences of damage claims, but the claims received usually are damages caused by the shipper. If you receive an item that is damaged, do the following:

• Contact us immediately by calling (318) 549-3363 or emailing sales@bluemoondirect.com. Notice that the invoice says "all claims in 5 days" so don?t delay.
• Itemize the items that are damaged.
• Save the box and packaging, which is often needed in making a claim with the freight carrier.
• If the damage was caused by the carrier, we will assist in making a claim. If the item was damaged and shipped as an oversight, we will have you send it back to us for a credit.

• Contact us immediately by calling (318) 549-3363 or emailing sales@bluemoondirect.com. Notice that the invoice says "all claims in 5 days" so don?t delay.
  
• Itemize the items that you feel are wrong.
  
• If the error is our fault, we will instruct you to return the item to us and will provide you with a RA# to put on the outside of the box.
  
• Include a copy of the invoice and credit card number inside the box so that credit can be given.
  
• We do not pay freight on returns, but we make every effort to never send the wrong item.